Terms of Service

Last updated: 28 October 2026

These terms apply when a restaurant or small business ("you") applies for, trials, uses the Free plan of or subscribes to Loyii ("we," "us," "our"), the loyalty and WhatsApp messaging platform operated by PT Nexus Global Group. By submitting an application or using Loyii, you agree to them and confirm that you are authorised to act for your business. Our Privacy Policy explains how we handle personal data; agreeing to these terms does not replace any separate consent required by law.

1. Signing up for Loyii

You sign up through our website, either for a paid plan with the outlets, staff accounts and features you choose, or for our Free plan. You choose your password when you sign up, and your account opens straight away, with no emailed invitation. Signing up does not charge you anything. Each restaurant owner gets one free trial, and we may refuse or close a sign-up that breaks these terms. Our Privacy Policy explains what we keep from your sign-up.

If someone recommended Loyii to you, you can enter their referral code on your application. It does not change your price. It lets us credit the person who referred you, who can then see limited details of your account, as described in our Privacy Policy.

2. Free trials

When your account opens, you get 14 days to use Loyii with everything you chose when you signed up: the same features, outlets, staff accounts and AI replies as the paid subscription. The trial is free and needs no card. To keep your plan after the trial, request it in Billing; your paid subscription starts when our team confirms it and issues your first invoice.

If you have not started a paid subscription when the 14 days end, an eligible trial account moves to our Free plan on its own. Your account data is kept and you are not charged. Features that the Free plan does not include stop working. An account separately suspended for misuse or closed does not reopen when a trial ends.

A trial arranged directly with our team may allow live features. Its start date, end date and available features are the ones confirmed for that account; the website trial's demo restrictions do not apply to every trial.

3. The Free plan

You can apply for the Free plan directly, or reach it when an eligible trial ends. Free has no subscription fee or fixed expiry date. Its outlets, members, staff accounts, WhatsApp messages and AI replies are limited to the amounts shown on our pricing page and in Billing. When you reach the member limit, new sign-ups stop. Existing members keep their cards and points. Use remains subject to these terms, and limits and features may change as described below.

Free does not include the paid features listed on our pricing page. To upgrade, choose your features in Billing and accept the price shown. You stay on Free until our team confirms the upgrade and issues your first invoice.

4. Your subscription and prices

Your price depends on your outlets, staff accounts and the features you choose, and is shown before you apply. We confirm the price that applies when your paid subscription starts, based on our rate card or a price we have agreed with you in writing. Each later billing period is priced on the rate card in force on the day that period starts, unless we have agreed a price with you in writing. The renewal amount is shown in Billing. A new rate does not reprice an already issued invoice. Prices are in Malaysian Ringgit (RM) unless your invoice states another agreed currency, and you can choose monthly or yearly billing.

We will tell you before a higher subscription price applies to your renewal so you can decide whether to continue. WhatsApp plans include a daily allowance of AI replies, shown with your plan in Billing. Only replies that are actually sent count. You can add more at the listed rate.

5. Invoices and payment

When your paid subscription starts, we issue your first invoice. Billing shows what you owe, your subscription end date and the last date to pay before access pauses. Any grace period is set for your account and may vary or be zero; no grace period is guaranteed. Use the payment deadline shown for your account. You pay by bank transfer or DuitNow using the instructions in Billing and submit your receipt there. A receipt is evidence for review; payment is confirmed only after we verify it. We do not take subscription payments by card or collect card details for that purpose.

We send email reminders before your subscription ends, but you remain responsible for paying on time if a reminder does not arrive. If renewal payment has not been confirmed by the deadline shown, access pauses: staff cannot use Loyii, members' cards and sign-up pages stop, and automatic WhatsApp messages stop. Pausing does not itself delete your data. The owner can still open Billing to arrange payment. Access can resume after we confirm payment, unless another suspension applies. If a payment is reversed, the subscription time it paid for may be withdrawn and access may pause again.

6. Changing or cancelling

Available feature and AI-reply upgrades can be requested in Billing. Billing shows the additional price and any charge for the rest of the current period. The upgrade starts after our team approves it and confirms payment. To remove outlets, staff accounts or features, or to switch between monthly and yearly billing, contact us. An approved reduction first reduces unpaid subscription charges; any remaining subscription credit is carried to later subscription invoices. It does not become messaging credit or an automatic cash refund. A billing-cycle change applies to renewal.

To cancel, email hello@loyii.app before the next period starts so we can confirm the effective date and whether you want the Free plan or account closure. Your subscription continues for the period already paid for, unless you request earlier closure. Stopping payment alone pauses access as described above. Monthly and yearly subscription fees are not refunded for unused time unless we agree otherwise in writing or the law requires it. Contact us about incorrect charges or payment disputes so we can investigate.

7. WhatsApp and AI replies

Loyii sends and receives WhatsApp messages through your own connected WhatsApp Business number. You must follow the WhatsApp Business Messaging Policy and other applicable WhatsApp terms, including obtaining the permissions needed for the messages you send, honouring opt-outs and using approved templates when required. Starting a conversation or joining a loyalty program is not blanket consent to promotions. WhatsApp is provided by Meta and its affiliates; delivery, template approval and number availability depend on their rules and systems.

Meta charges for some WhatsApp messages, mainly promotions. If you use Loyii's connection, these charges are paid from prepaid messaging credit that you top up in Billing, and Loyii shows a promotion's estimated cost before it is sent. When credit runs out, new promotions are refused and one in progress pauses until you top up. If you connect your own Meta app, Meta bills you directly. The Free plan includes a monthly message allowance instead of credit.

The AI assistant uses the menu, offers and details you provide, so keep them up to date and review AI-assisted content before publishing it. It can make mistakes. Your business remains responsible for its offers, loyalty rewards, bookings, orders and customer service, including checking allergies and other safety questions with a person. Keep a way for customers to reach your staff. Our Privacy Policy explains the external processing used for AI features.

8. Your customers' data

You retain your rights in the business content and records you provide. Individuals keep their rights over their personal data. You authorise us to host and process your account's records and use the service providers described in our Privacy Policy to operate Loyii. You are responsible for lawful collection and use, accurate customer notices and the permissions needed for messaging, AI features and any overseas processing.

If your plan includes exports, you can download the available member and points reports. On any plan, the owner can ask us for an account export in spreadsheet files after we verify their authority. Contact us about data that needs separate retrieval. Ask for an export before closing your account.

9. Acceptable use

• Do not use Loyii to send spam, misleading offers or messages to people who have not agreed to receive them
• Do not use Loyii for anything unlawful, or to collect data you are not allowed to hold
• Keep staff logins private and remove staff who leave
• Do not try to break, overload or gain unauthorised access to the platform or another account
• Do not upload content you lack permission to use, or unnecessary sensitive information

We may suspend or close an account that breaks these rules, after warning you where we reasonably can. We may act immediately to address a security risk, unlawful activity or harm to others. Contact us if you believe a restriction is a mistake. Closing an account does not cancel charges already owed.

10. Accounts and support

Restaurant owners must use two-step sign-in. You are responsible for the people you give access to and for keeping contact details current. Tell us promptly if you suspect unauthorised access. Authorised members of our team can access account records for support, maintenance, billing and security. Loyii and its software remain ours or our licensors'; these terms let you use the service for your business.

11. Your web address

Your members' wallet runs at your own Loyii address, or at your own domain if you add a custom address. If you use your own domain, you keep control of it and are responsible for the DNS record that points it to Loyii. A custom address is a paid feature and stops working if your account moves to the Free plan.

12. Availability and changes

We work to keep Loyii running and secure, but cannot promise uninterrupted or error-free service. Maintenance, internet problems and external providers can affect availability. We may improve or change features over time. We will give at least 30 days' notice before a planned change materially reduces your paid features. Urgent security, legal or external-provider changes may require shorter notice; we will explain them as soon as reasonably possible. We may also change Free plan features and limits and will give reasonable notice of material changes where practicable.

13. Liability

Loyii is provided as available. To the extent the law allows, we exclude implied warranties, are not liable for indirect or consequential losses such as lost profits or lost business, and our total liability arising from the service is limited to the fees you paid us in the 3 months before the event giving rise to the claim. Nothing in these terms excludes fraud, liability that cannot lawfully be limited or rights and remedies that the law makes mandatory.

14. When an account closes

To close your account, email us. We verify the request and archive the account, which stops staff access and members' pages. Archiving is different from permanent deletion. Archived account data is kept for at least 90 days for recovery and export. After that it is eligible for permanent deletion by our team; deletion is not automatic on day 90. Contact us to arrange an export and deletion date. Privacy requests required by law are handled separately.

Backups may still contain earlier copies after live data is deleted. Our normal backup rotation keeps recent daily copies and older monthly recovery copies for up to 12 months; the latest recovery copy may remain longer until replaced. We may retain records needed for accounting, legal obligations or disputes. Our Privacy Policy gives more detail.

15. Changes to these terms

We may update these terms as Loyii grows. We will update the date at the top and, for important changes, tell you by email before they take effect.

16. Governing law

These terms are governed by Malaysian law. The courts of Kuala Lumpur, Malaysia have jurisdiction over disputes, subject to any rights or jurisdiction rules that cannot be excluded by law. Please contact us first so we can try to resolve a concern.

Contact

Questions about these terms: hello@loyii.app.